How long does delivery take?

Delivery times depend on the service you select. Local deliveries are usually 1–3 business days, while international shipments vary by destination.

Do you provide real-time tracking?

Yes. Every shipment comes with a tracking number so you can monitor your package 24/7 from pickup to delivery.

What areas do you deliver to?

We deliver nationwide across Australia and also offer international shipping to most major destinations.

What items are prohibited from shipping?

We cannot transport flammable materials, hazardous chemicals, illegal items, or restricted goods. Please contact support for the full prohibited items list.

Do you offer express or same-day delivery?

Yes, we provide express and same-day delivery options for urgent shipments within selected regions.

How much does shipping cost?

Shipping rates depend on the size, weight, and destination of your package. You can request a quote before booking.

What payment methods do you accept?

We accept PayID, bank transfers, credit/debit cards, and other secure online payment methods.

Can I insure my shipment?

Yes. Insurance is available for added peace of mind, covering damage, loss, or theft during transit.

Do you provide warehouse storage?

Yes, we offer safe short-term and long-term storage solutions to keep your goods secure until delivery.

What happens if my delivery is delayed?

Delays are rare, but if they occur, our team will notify you immediately and provide updated tracking details.

How do I contact customer support?

Our support team is available 24/7 via phone, email, or live chat to help with any shipment queries.

Can I cancel or change my booking after placing an order?

Yes, you can modify or cancel your booking before your package has been dispatched. Fees may apply depending on the service.

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